How Employees Affect Consumer Behavior :: essays research papers

How Employees repair Consumer BehaviorSummaryI am going to discuss how employees take up consumer behavior and what Ibelieve ar the best counsels to modify their effectiveness. I will be drawingupon my experiences as a consumer and work in a retail environment.CommentsNo one fulfills your corporate school of thought or promotes your intersections andservices more than your employees. They are like ambassadors representing theUnited States when the electric chair can not be there in person. You acquire them to put to work on your behalf when dealing with customers. If the customers arent case-hardenedwell once in your break in or business, what good does it do to use marketing toget them into your butt in or business. You also seduce the task of eachcustomer who was inured poorly, telling other people about their bad experiencewith your company. This might not seem like a big deal, but it is and its plainworse when people are telling others how great your competitor inured them.Ive had a few experiences where I have felt that I havent been treatedproperly or fairly by store employees. Most of the meter Ive been able to findanother person to help solve my problem and I was able to walk away a satisfiedcustomer. in that respect are some instances when I have consciously went to a competingbusiness, because of the way I was treated. I know I am not the solely person whodoes this, so I feel it is very important to have a work force that helps marketyour products, by being chummy and knowledgeable. This will prevent customersfrom turning away from your products and services. Ask your workers if theywould exhort your product or service to their family and friends. If yourpeople lack confidence in your company, you need to find out why and fix it.You want them to be idealistic to use your product or service so they can take in thisfeeling to the customers.Some of the things that turn off consumers are long lines and employeeswho dont make up a ttention or just go through the motions. Rudeness, impatience,and judgmental remarks are very damaging to your company image. Workers who arepoorly trained or dont know about your product or service serve no purpose andlet down customers. Lies, dishonesty, and promises that are broken costcompanies a lot of business when you look at the long run. Ask your workers ifthey would recommend your product or service to their family and friends. Ifyour people lack confidence in your company, you need to find out why and fix it.